After Salefter-sales service
We solemnly promise: we will provide the following after-sales services:
One year(12 months) of equipment quality guarantee period, lifelong maintenance;
Institutionalized service: monthly telephone interview; regular door to door check and maintenance every two months;
Free testing arriving in 4 hours on big occasions, with no time limit;
Free checking and maintenance, responding in 1 hour , arriving in 2 hours, solving general equipment failure problem in 4 hours, solving certain major problems in 8 hours if any, not subject to quality guarantee period;
Free supply of standby equipment if the damage cannot be recovered in 8 hours but the equipment is in deadly need;
After the quality guarantee period, check and maintenance service will be provided at the most favorable price. Only the cost of the components and parts will be charged;
Free technical training till skillful operation and re-training for new operators due to the staff turnover of the customer company;
Unconditionally providing technical support, installing and testing on site;
Free offer of operating instructions and materials concerning the equipment.
(1) Methods taken to provide systematically maintaining service and technical support.
On-side maintaining and support: Technicians will be sent on site to diagnose and solve the systematic problems, and give advises accordingly.
Answering questions through letters, telephone, fax or email.
Regular visiting and maintaining.
(2) After-sales group
A group of 13, headed by the manager.
1 Department Manager
2 Emergency maintenance personnel
(3) Service hotline:
(4) Charge standard
Only the cost of the components and parts will be charged.